Refund & Returns Policy
Effective Date: 6/1/25
At Embroidery House 805, we want you to be completely satisfied with your purchase. Please review our Refund & Returns Policy below, which outlines the terms for returns, refunds, and exchanges.
✅ Returns on Regular Items
We accept returns on non-personalized items within 30 days of delivery.
Conditions for return:
- Item must be unused, unworn, and in its original condition and packaging.
- Buyer is responsible for return shipping costs.
- Refunds will be issued to the original payment method once the item is received and inspected.
To start a return, please email us at [info@embroideryhouse805.com] with your order number and reason for return.
❌ No Returns on Personalized Items
Because custom embroidery is made-to-order, personalized items using your artwork or design are non-returnable and non-refundable.
Exceptions:
We will offer a refund, replacement, or store credit only if:
- We made a mistake in your order (e.g., wrong design, color, size, or item sent)
- The product arrived damaged due to our handling
In such cases, please contact us within 7 days of delivery with photos and a detailed description of the issue. We will gladly make it right.
📦 Return Shipping
- All return shipping costs are the responsibility of the buyer, unless the return is due to an error on our part.
- We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item otherwise.
💳 Refunds
Once your return is received and inspected:
- We will notify you via email.
- If approved, a refund will be processed to your original method of payment within 5–7 business days.
📬 Questions?
Please reach out to us at @embroideryhouse805.com with any questions about returns, refunds, or order issues. We’re here to help.